IT Support

• Strategic and operational management of IT infrastructure, including servers (physical and virtual), storage systems, virtualization, and cloud environments, ensuring high availability and performance.
• Manage network architecture, communication links, database infrastructure, VPNs, firewalls, and telephony infrastructure (VoIP and PBX), ensuring connectivity and security across the company's entire digital perimeter.
• Develop, implement, and monitor information security policies and tools, perform vulnerability management, and ensure compliance with ISO 27001, ISO 27701, and LGPD.
• Asset Management: Coordinate the lifecycle of end-user equipment (desktops, laptops), including provisioning, configuration, technical support, and inventory for employees and third parties.
• Develop and maintain proactive monitoring plans, backup routines, and disaster recovery plans to ensure business continuity.
• Manage equipment inventory, control technical documentation, software licensing, and support the preparation of technical tenders/specifications.
• Supplier and Budget Management: Manage contracts with technology vendors and actively participate in the area's budget planning and control.

IT Infrastructure Coordinator

IT Support Specialist

Young Apprentice – Tech, Helpdesk

IT Infrastructure Coordinator

Analista de Sistemas, HelpDesk Pleno

Analista de Infraestrutura de TI