Service Engineer I
Interplay
full-time
Posted on:
Location Type: Office
Location: Seattle • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $68,000 per year
Job Level
Mid-LevelSenior
About the role
- Take ownership of Service Tickets, updating status and ensuring resolution
- Provide exceptional client service over the phone, email, remotely, and in-person
- Installing, configuring, troubleshooting and customizing Microsoft Office and Office365 applications per customer's preference
- Installation, configuring and testing of workstation hardware including video cards, NICs, sound cards, hard drives, Core Assets and mobile devices
- Administration of Exchange, including adding/removing users and groups, configuring folder permissions if applicable, forwarding mail to other accounts, checking event logs, configuring and restoring from backup
- Maintaining up-to-date documentation of client networks
- Remote and onsite work as needed for clients around the Puget Sound region
Requirements
- Experience using remote take-control services
- Experience providing customer support
- Eager to problem solve and help users, no matter how simple the solution
- Ability to process auditory information while performing technical tasks
- Comfortable asking for technical expertise from others
- Strong time management skills
- Advanced knowledge of Windows desktop operating systems and familiarity with Microsoft Office 365 required.
Benefits
- Competitive wages
- Comprehensive benefits
- Relaxed work environment that fosters creativity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingcustomizinginstallationconfigurationadministration of ExchangetestingMicrosoft OfficeOffice 365Windows desktop operating systemsremote take-control services
Soft skills
client serviceproblem solvingtime managementauditory processingcommunicationadaptabilitycollaborationcustomer supportattention to detailinitiative