Technical Support Manager
InterPayments
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $90,000 per year
Job Level
JuniorMid-Level
About the role
- Support the Company’s technical operations by addressing customer questions and challenges in the InterPayments Support Center.
- Assist in onboarding and offboarding merchants.
- Monitor Support Center status queues to ensure prompt responses.
- Ensure inquiries and statuses are accurately reflected in the Support Center.
- Run and present monthly reporting to ensure we’re meeting customer support goals.
- Keep management informed of FAQs, trends, and response times.
- Manage external customer communications regarding upcoming changes or issues.
- Monitor and respond to customer inquiries; build long-term relationships with customers.
- Become an expert in InterPayments’ products and identify areas for improvement.
Requirements
- 2+ years of technical support experience in the payments industry
- A desire to own outcomes; self-starter who can execute with minimal supervision
- Client relationship management skills
- Strong product sense
- Clear, decisive written and verbal communication skills
- Familiarity with APIs
- Comfort experimenting with new strategies and technologies
- Proven ability to work cross-functionally
- Attention to detail, deep curiosity, calm under pressure
Benefits
- Health insurance
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportpayments industryAPIs
Soft skills
client relationship managementwritten communicationverbal communicationself-starterattention to detailcuriositycalm under pressurecross-functional collaboration