Senior Applications Analyst, ServiceNow
INTEGRIS Health
full-time
Posted on:
Location: Oklahoma • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ERP
About the role
- Support application implementations, upgrades, and ongoing maintenance activities
- Support Technology Governance, the Project Management Lifecycle, Service Transition and Service Operations
- Mentor and provide instruction to Applications Analysts on development patterns and practices
- Mentor and train junior team members
- Communicate and research enhancements, seeking appropriate approvals from customers
- Assist with roadmap planning of applications to keep versions current and supported
- Conduct current state analysis of systems and procedures and recommend system design or modifications
- Provide technical support in evaluation of new financial, clinical, or enterprise systems including performance and reliability testing, deployment and functional requirements, manpower requirements, and maintainability
- Analyze hardware or software combinations and provide recommendations based on best practice
- Determine best means to deploy and support products as they move from Service Transition to Service Operation
- Work with design team to test in a structured manner and document results
- Support creation and maintenance of as-built architectures to support Service Transition and Service Operation
- Plan, document, and implement software patches and upgrades for assigned service line
- Collaborate with trainers in design and development of role-based training programs (Epic Instructional Designer Senior duties)
- Report to the department Manager or Director
- May work in normal office environment and clinical areas with potential exposure to infections and communicable diseases
Requirements
- Bachelors degree in related field with 4 years of relevant experience, or Associates degree in related field with 6 years of relevant experience, or 8 years of relevant experience
- Previous experience with software used in a financial, clinical or enterprise systems setting
- Previous experience with financial, clinical or web-based systems computing preferred
- Previous experience supporting complex application integrations in a large enterprise preferred
- Previous experience using verbal and written communication to a variety of audiences through a range of modalities
- ITIL certification within 6 months of employment
- Must be able to communicate effectively in English (Verbal/Written)
- ERP Applications Analyst SR: Minimum of three years previous experience in Retail Point of Sales, ERP, CRM, programming, business analysis or other related ITS function
- Previous experience with finance, supply chain, and human resources business practices and systems
- PeopleSoft certified specialist, PeopleSoft expert level certification, or equivalent certification relevant to ERP
- In applicable departments: Licensed employees must possess and maintain active licensure in accordance with Oklahoma State Law