Account Manager, Sales
IntegriChain
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for day-to-day account needs and inquiries
- Monitor and respond to service obligations, documentation requests, and minor issues across assigned accounts
- Track account activity and satisfaction through CRM and internal systems
- Manage and execute customer contract renewals within your territory, ensuring high levels of satisfaction and retention
- Build trust through consistent, helpful communication and dependable follow-up
- Present ‘soft launch’ product offerings and campaign decks to generate interest, identify fit, and qualify leads
- Initiate warm prospecting conversations across current customer accounts by leveraging existing IntegriChain relationships
- Escalate at-risk accounts, service interruptions, or dissatisfaction indicators to internal leaders with urgency
- Introduce new or enhanced offerings using standardized decks and talking points as part of quarterly or campaign-based outreach
- Identify and qualify mild interest or customer fit for upsell opportunities and route to Account Management Leadership or Solutions SMEs for follow-up
- Act as a connector between the customer and internal IntegriChain teams (Engagement, Product, Support)
Requirements
- 1-3 years of experience in account coordination, customer service, or sales roles (SaaS or healthcare experience a plus)
- Strong follow-up and responsiveness instincts with a service-first mindset
- Willingness to initiate customer touchpoints, deliver templated messaging, and follow through on assigned action items
- “Sales DNA”: ability to apply rigor and tenacity in approach, and can quickly assess and problem solve when needs are unmet
- Proficiency in CRM/sales tools; strong presentation and communication skills
- Bachelor’s degree in Business, Life Sciences, or related field preferred (or equivalent experience)
- Ability to engage senior executives with confidence and credibility.
Benefits
- Excellent and affordable medical benefits
- Non-medical perks including Student Loan Reimbursement
- Flexible Paid Time Off
- Paid Parental Leave
- 401(k) Plan with a Company Match to prepare for your future
- Robust Learning & Development opportunities including over 700+ development courses free to all employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account coordinationcustomer servicesalesCRMpresentation skillsproblem solvingupsellingcontract managementcustomer satisfaction trackingservice obligations monitoring
Soft skills
follow-upresponsivenessservice-first mindsetcommunicationtenacityconfidencecredibilityrelationship buildingtrust buildinginitiative