Insurance

• Be a subject matter expert (SME) on our policies, products, services, and initiatives
• You will focus on first call resolution and open all new automobile claims, take full statements, confirm coverages, and move all claims forward expediating the claims process and ensuring second to none customer experiences
• Accurately and clearly document files to reflect conversations and actions taken on claims
• Apply your knowledge, problem solving skills and making on-the-spot decisions to move the claims forward
• Communicate via email, telephone, and text messages with customers, vendors, and teammates. Willingness to initiate difficult conversations with empathy and clarity regarding policy, coverage, or operational challenges and support colleagues
• Ensure that daily call centre metrics are met while taking a high volume of inbound calls
• Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner, and other ad hoc duties
• Execute multiple tasks aligning with changing priorities and time-sensitive deadlines

Claims Adjuster I, Auto

Commercial Insurance Inspector