Support Engineer

• Lead and support the user experience including incident analysis and resolution.
• Maximize the value of the system by identifying and recommending functional and technological solutions to improve business processes.
• Work with a talented, diverse and open-minded group of individuals/stakeholders across multiple Business and IT teams.
• Have exposure to delivering solutions using emerging technology stack.
• Coach and mentor junior Software developers and other team members.
• Understand and support complex data and application integrations from source data to Oracle ERP and EPM apps.
• Respond and resolve day today incidents related to Oracle ERP functionality and its data processing workflows.
• May prepare or review product documentation, written instructions or technical literature for accuracy and completeness.
• Maintenance of business rules associated with data integration.
• Participate in the fulfillment of ad-hoc report requests from internal business owners.
• Participate and guide vendor teams in implementing solutions to fit current architecture.

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