Intact

Customer Service Representative – Digital Expertise Center, Bilingual

Intact

full-time

Posted on:

Location Type: Hybrid

Location: Montréal • 🇨🇦 Canada

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Job Level

Junior

Tech Stack

Android

About the role

  • Answer incoming phone calls while delivering exceptional customer service
  • Serve as the first telephone point of contact for our clients within our AutomériteMC team
  • Respond to customer inquiries and make adjustments related to their accounts
  • Promote self-service by assisting and guiding customers through the various tools available online or in their mobile app
  • Send documents or policy copies to customers
  • Handle a range of customer needs such as answering general questions, processing re-enrollments after cancellations, and resolving customer issues.

Requirements

  • Minimum 6 months of experience
  • Demonstrated proficiency with computer systems and applications on Apple and Android
  • Call centre experience (asset)
  • Self-directed, dynamic, and strong communication skills
  • Good computer knowledge — Microsoft Office suite and other applications
  • Bilingual (French and English)
  • Required to take calls and regularly provide service to English-speaking customers
  • No prior work experience in Canada required, but candidates must have authorization to work in Canada.
Benefits
  • A financial rewards program that recognizes your success
  • An industry-leading employee share purchase plan; we match 50% of net shares purchased
  • A pension plan and a package of flexible benefits, with access to virtual health care
  • Flexible work arrangements
  • Option to purchase up to 5 additional days of paid leave per year
  • An annual wellness account that supports an active, healthy lifestyle
  • Access to tools and resources to support physical and mental health, adapt to change, and connect with colleagues
  • A dynamic workplace learning ecosystem with learning pathways, interactive online content, and inspiring programs
  • Inclusive employee networks to educate, inspire, amplify voices, build relationships, and provide development opportunities
  • Inspiring leaders and colleagues who will elevate you and help you grow
  • A community impact program — because what matters to you is part of what makes you unique, and the way you contribute to your community should be equally unique.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecall centre experiencecomputer systems proficiencyMicrosoft OfficeApple applicationsAndroid applications
Soft skills
strong communication skillsself-directeddynamic