Senior Product Manager, Delivery & Pickup
Instacart
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $156,000 - $208,000 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Own the multi-quarter roadmap for delivery and pickup experiences across customer and shopper surfaces, aligning strategy to measurable improvements in order quality, reliability, and contribution profit.
- Design and ship smarter handoff flows (delivery and curbside), leveraging ML to improve accuracy, predictability, and ease for both customers and shoppers.
- Partner with engineering, design, and data science to run discovery, define clear PRDs and success metrics, instrument features, and iterate quickly through experiments.
- Collaborate deeply with operations, finance, and business development to ensure product decisions reflect on-the-ground realities, retailer needs, and healthy marketplace economics.
- Define and monitor KPIs for fulfillment quality (e.g., on-time arrival, successful handoffs, customer and shopper satisfaction), run A/B tests, and translate insights into prioritized backlog and launches.
Requirements
- 6+ years of product management experience building and shipping consumer or marketplace products at scale.
- 3+ years working in logistics, fulfillment, last-mile delivery, pickup, or two-sided marketplace domains.
- Proven experience partnering with ML teams to launch ML-powered features in production (e.g., prediction, ranking, routing) and interpreting model/experiment results to drive decisions.
- Proficiency with data-driven product development, including defining KPIs, running A/B tests, and using analytics tools and SQL (or similar) to self-serve insights.
- Demonstrated ability to lead cross-functional squads (engineering, design, data science) and influence stakeholders in operations, finance, and business development.
- Track record of creating and executing multi-quarter roadmaps and delivering measurable impact on quality, efficiency, or profitability.
- Experience with agile, iterative product development, including writing PRDs and user stories and managing backlogs.
- Bachelor’s degree in a technical, quantitative, or related field, or equivalent practical experience.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
- Equity grants and annual refresh grants
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementmachine learningdata-driven product developmentA/B testingSQLagile developmentPRD writinguser story managementKPI definitionlogistics
Soft skills
cross-functional leadershipstakeholder influencecollaborationstrategic alignmentanalytical thinkingcommunicationproblem-solvingiterationprioritizationdecision-making
Certifications
Bachelor’s degree in technical field