Director

• Drives the strategic direction of the account and owns the Operator executive relationship management across assigned accounts
• Maintains ultimate accountability for the success of assigned enterprise accounts as measured by NDR per account
• Primarily responsible for value creation and the development of the Joint Impact Plan at each account ensuring ROI targets are consistently met
• Develop, implement, and continually assess the achievement of the enterprise account strategy
• Oversees a team of Clinical Success Managers to execute the enterprise account strategy within the client communities
• Support the ROI framework for Inspiren products by conducting engaging quarterly business review meetings; actively participate in steering committee meetings to support ownership of Inspiren products within the account
• Builds a pipeline of qualified expansion opportunities (to handoff to AE)
• Deeply embedded within both the Operator leadership and Community Leadership at assigned accounts
• Owns the overall performance in all executive meetings including EBRs, executive monthly meetings, and ad hoc communications
• Ensures community alignment on joint impact plans
• Manages a team of assigned CSMs within a defined segment
• Elevation of product challenges and themes
• Have a constant pulse on community metrics ensuring value is being attained
• Develop a strong relationship with key executives and decision makers to accelerate a growth plan and secure renewals in collaboration with the sales team
• Provide insights and guidance to the internal Inspiren team that is assigned to the account
• Collect, assess and share data on the enterprise account performance
• Develop a deep understanding of the enterprise account’s strategic priorities
• Maintains an up-to-date level of awareness and knowledge of the enterpriseAccount’s value-drivers, and deeply understands partners’ goals and objectives
• Travel 30% of your time; travel to do on-site visits to support client facing activities such as client go live events, monthly leadership meetings, quarterly business reviews and participation in sales activities
• Proactive approach to support activities that foster value-driven utilization of our Inspiren products, leading to measurable outcomes
• Advise partners on the roadmap for achieving success and outcomes with our product
• Actively solicit feedback; communicate findings to appropriate persons
• Regularly monitor product utilization, identify and address any concerns area of under-utilization in real time; continuously work with staff to improve system value-driven utilization, as well as provide recommendations for growth and improvement
• Be smart, accountable, and fearless in the pursuit of Client Success
• Excels under pressure, continuously shifting and adapting to meet the ever changing need of your partners
• Works with clients to develop and obtain approval for market facing communication (case studies, quotes, press releases) reflecting successes within the account
• Identifies opportunities for innovative product design and development and create the path to beta test new products, features and capabilities
• Views his/her roles very much like a franchise owner with responsibility for the overall success and profitability of the enterprise account
• Holds ultimate responsibility for successful outcomes and client ROI at both the facility and enterprise level

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