insightsoftware

Billing Operations Analyst

insightsoftware

full-time

Posted on:

Location Type: Remote

Location: Remote • North Carolina • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

ERP

About the role

  • Monitoring and managing order, billing and fulfillment queues
  • Collaborate with cross-functional partners (Sales, Customer Success, Finance and Accounting) to resolve routine customer issues
  • Validating customer contract details and billing rules to ensure accurate invoicing
  • Actioning account adjustments
  • Provide support to internal and external stakeholders on billing-related inquiries
  • Maintain accurate records and documentation to support audits, reporting and compliance requirements
  • Prepare reports and summaries related to invoices and collections status

Requirements

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field
  • 2-4 years of experience in billing operations or a related field
  • Advanced Excel skills and experience with data analysis tools
  • ERP/CRM Expertise (Netsuite, Salesforce) highly valued
  • Prior experience in the software industry preferred
  • Strong analytical and problem-solving abilities
  • Excellent attention to detail and organizational skills
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment
  • Effective written and verbal communication skills
  • Knowledge of billing processes and procedures
  • Understanding of financial reconciliation techniques
  • Familiarity with regulatory compliance in billing operations
Benefits
  • Background checks are required for employment with insightsoftware, where permitted by country, state/province.
  • At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.
  • We are proud to be an equal opportunity workplace.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
billing operationsdata analysisfinancial reconciliationExceldocumentationreportingcomplianceaccount adjustmentsinvoicingbilling processes
Soft skills
analytical abilitiesproblem-solvingattention to detailorganizational skillstime managementcommunication skillscollaborationstakeholder supportmulti-taskingdeadline management