Insider.

Customer Success Manager

Insider.

full-time

Posted on:

Location Type: Hybrid

Location: Madrid • 🇪🇸 Spain

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology
  • Help our clients understand their needs and which of our features and products best match their goals and expectations
  • Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology
  • Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
  • Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
  • Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
  • Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
  • Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
  • Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap

Requirements

  • Previous work experience in customer-facing roles: customer success, account management, or strategic consulting.
  • Digital marketing-related experience in a customer-oriented position.
  • Show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level.
  • Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
  • Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
  • Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance.
  • Superior project and time management skills. A keen eye for detail is a plus!
  • Passion for testing, measuring and improving outreach and follow up effectiveness.
  • The ability and flexibility to work in a fast-paced startup environment.
  • A university degree in Business, Marketing, Engineering, or related fields.
  • **Strong communication skills in English and Spanish** (additional Italian or/and Portuguese would be an advantage)
  • **
Benefits
  • A chance to work in an international, diverse, and inclusive environment.
  • Access and opportunity to gain a limitless network all over the globe.
  • A chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria.
  • To be part of an industry that’s shaping the future of customer experience.
  • Access to many hard and soft skills pieces of training to help you improve and challenge yourself.
  • Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
  • Space to share your skills through training sessions and workshops if you wish. Sharing is caring!
  • The infamous team activities that are bursting with fun.
  • No Dress Code!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital marketingcustomer successaccount managementstrategic consultingproject managementdata analysisproduct developmentcustomer relationship management
Soft skills
communication skillsrelationship buildingself-motivationproblem-solvingtime managementattention to detailadaptabilitycustomer care