Inside Out Group

Appointment Setter, Customer Services

Inside Out Group

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇴 Colombia

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Salary

💰 $1,000 per month

Job Level

JuniorMid-Level

About the role

  • Outbound and Inbound Calls
  • Make calls to prospects to qualify leads and schedule appointments.
  • Answer inbound calls from customers, understand their needs, and provide first-level assistance.
  • Create support tickets for customer-reported issues.
  • Log detailed information about customer problems.
  • Provide first-tier troubleshooting for common technical problems.
  • Enter and maintain accurate customer data in CRM and ticketing systems.
  • Generate periodic reports on call volume, appointments set, ticket backlog.
  • Communicate customer pain points, trends, and feedback to relevant stakeholders.
  • Provide a friendly, professional, and empathetic customer experience.

Requirements

  • High school diploma or equivalent; Bachelor’s degree preferred.
  • 1–2 years of experience in appointment setting, customer service, or inside sales (ideally in a tech/IT environment).
  • Strong verbal and written communication skills.
  • Comfortable making high-volume phone calls and handling rejections.
  • Excellent problem-solving skills and the ability to think on your feet.
  • Experience with data entry, spreadsheets (Excel/Google Sheets), and CRM systems.
  • Ability to multitask, prioritize, and manage time effectively.
  • Customer-focused attitude with a professional phone presence.
  • Familiarity with ticketing systems or helpdesk tools is a plus.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entryappointment settingcustomer serviceinside salesproblem-solvingticketing systemsfirst-tier troubleshootingcall volume reportingCRM systemsspreadsheets
Soft skills
verbal communicationwritten communicationcustomer-focused attitudeprofessional phone presenceempathymultitaskingprioritizationtime managementadaptabilityresilience
Certifications
high school diplomaBachelor’s degree