Innovaccer

Market President, Customer Success – Healthcare

Innovaccer

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

SeniorLead

About the role

  • C-Suite Engagement: Serve as trusted partner to health system executives; translate Innovaccer’s platform and solutions into boardroom language tied to financial and clinical outcomes.
  • Strategic Account Leadership: Own a portfolio of strategic accounts and deliver on CARR, ARR growth, churn reduction, NPS, and CSAT targets.
  • Customer Success Leadership: Develop and mentor Customer Success Leaders to drive account growth and retention; act as a hands-on coach who models how to engage the C-suite, manage accounts, and deliver value.
  • Delivery Accountability: Ensure seamless execution of commitments, partnering closely with delivery, product, and engineering teams; hold internal teams accountable for client outcomes.
  • Cross-Functional Collaboration: Partner with Sales, Product, Marketing, and Technical teams across global operations to align strategies, manage client expectations, and deliver a unified customer experience.
  • Influence & Alignment: Navigate complex internal and client environments, aligning cross-functional resources (direct and indirect) to deliver results.
  • Market Presence: “Walk the halls” of providers — consistently present in client organizations, understanding operational challenges, and identifying opportunities for expanded impact.
  • Growth & Expansion: Drive multi-domain adoption by positioning Innovaccer as a strategic partner, not a tech vendor; ensure clients realize measurable ROI and advocate for further expansion.
  • Best Practices: Follow and continuously improve team playbooks and best practices to ensure consistency, scalability, and measurable outcomes.

Requirements

  • 20+ years of experience in healthcare provider services, with 7–10+ years in customer success or account leadership roles serving large, complex health systems.
  • Existing executive-level relationships with provider CFOs, CIOs, and COOs that can be leveraged for immediate impact.
  • Strong credibility with the CFO — able to have boardroom-level financial discussions and demonstrate measurable ROI.
  • Great to have: experience as a former CFO or COO at a large health system; must have clear experience in former roles serving health systems and knowing how to partner effectively.
  • Proven track record of owning and delivering on CARR, ARR, churn, NPS, and CSAT in customer success or account leadership roles.
  • Experience leading and developing senior Customer Success Leaders; able to coach but also roll up sleeves to demonstrate best practices in client management.
  • Deep understanding of provider workflows, value-based care, revenue cycle, and patient access.
  • Exceptional communication and executive presence; able to translate technology into boardroom business impact.
  • Strong collaborator with global internal teams across Sales, Product, Marketing, and Technical functions.
  • Ability to manage through influence across matrixed teams and functions.
  • MBA, MHA, or equivalent advanced degree preferred.
Benefits
  • Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
  • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
  • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
  • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CARRARRchurn reductionNPSCSATcustomer successaccount leadershipvalue-based carerevenue cyclepatient access
Soft skills
communicationexecutive presencecollaborationinfluencecoachingmentoringstrategic thinkingrelationship buildingaccount managementproblem solving
Certifications
MBAMHA