Innovaccer

Program Implementation Manager

Innovaccer

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ETLPMPSQL

About the role

  • Oversee the entire data implementation phase of onboarding for a portfolio of customers, from contract initiation through the program life cycle. This includes the data ingestion, data transformation, and data reporting pipelines.
  • Troubleshoot customer bugs which may be caused by a mix of customer data issues or process creation during onboarding to ensure a smooth process which is ready for transition to the operations team.
  • Maintain a working knowledge of native EQUIPP® functionality and database structure. Applying that knowledge to troubleshooting and creative problem-solving with customers. This includes querying databases and working with SQL to diagnose complex data issues.
  • Build strong customer relationships by maintaining high levels of engagement and communication; be the customer’s proactive guide and advocate through the data implementation process.
  • Clearly translate technical requirements to non-technical customers to ensure clarity and confidence in program design and decisions. Communicate technical requirements to development and product teams, providing clear guidelines.
  • Coordinate with Product Managers and Client Account Managers to complete tasks on the program to team members best positioned to complete them.
  • Collaborate internally with teammates to provide a high-quality, customer-centric program implementation experience to ensure customer expectations are met.
  • Work with the Product Management team to manage the project scope to ensure that all deliverables are being met or exceeded. Escalate issues to the appropriate stakeholders.
  • Assist with the development of program requirements and ensure requirements stay up to date. Obtain approval from the appropriate parties.
  • Identify potential risks and issues early in the program lifecycle and develop mitigation strategies to minimize the impact on program effectiveness.
  • Identify opportunities for program improvements.
  • Update project plans through the course of project implementation, including keeping task requirements up to date and organized.
  • As needed, serve as the point of contact for teams when multiple departments are assigned to the same project to ensure actions remain in synergy.
  • Document and communicate decisions related to projects using assigned tools such as Confluence, Jira and Microsoft ADO.
  • Perform quality control on the program throughout the development to maintain the standards expected before program delivery.

Requirements

  • Bachelor’s degree.
  • 5+ years of proven Health Care Industry knowledge and background
  • 3+ years of proven Project Management experience driving projects to completion.
  • 3+ years of data engineering experience
  • Experience working with different functional teams, including business stakeholders, engineers, and other technical groups.
  • SQL coding experience, or other database-related knowledge/experience.
  • ETL pipeline experience.
  • Strong analytical problem-solving skills; a verifiable track record of quality decision making based on a mixture of analysis, experience and judgment.
  • Ability to maintain relationships with solid interpersonal skills.
  • Clear and concise written and verbal communication skills.
  • Strong focus and attention to detail.
  • Ability to prioritize and execute tasks while under pressure.
  • Outstanding candidates will have…
  • Experience in delivering web-based applications.
  • Experience with Agile management.
  • PMP Certification.
  • Bachelor’s degree in Business, Information Technology, Computer Science, Pharmacy or related degree.
Benefits
  • Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
  • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
  • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
  • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLETLdata engineeringdata ingestiondata transformationdata reportingproject managementprogram requirements developmentquality controlrisk management
Soft skills
analytical problem-solvinginterpersonal skillswritten communicationverbal communicationattention to detailprioritizationexecution under pressurecustomer relationship managementcollaborationcreative problem-solving
Certifications
PMP Certification