Senior Director, Healthcare Hospital Services
Inmar Intelligence
full-time
Posted on:
Location Type: Office
Location: Winston Salem • Illinois, Massachusetts, New York, North Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $146,478 - $244,131 per year
Job Level
Senior
About the role
- Direct and manage the hospital services account management team to ensure service delivery, client satisfaction, and retention.
- Oversee escalation management, issue resolution, and adherence to SLAs.
- Standardize processes, reporting, and performance measurement across hospital client support.
- Ensure operational readiness and service excellence for both existing and new product offerings.
- Leverage influence to expand partnerships and drive speed-to-value
- Hire, develop, and mentor account managers and support staff to build a high-performing, client-focused team.
- Foster a culture of accountability, transparency, and collaboration across hospital services.
- Model behaviors aligned with Inmar values, reinforcing client-centricity and service excellence.
- Serve as executive sponsor for select strategic hospital clients, partnering on account plans and solution alignment.
- Provide input into enterprise strategy by sharing hospital client insights and operational needs.
- Support adoption of emerging products and services by advising clients on integration and value realization.
- Influence cross-functional teams (Product, Operations, Finance) to align solutions with hospital client requirements.
- Track and analyze client health metrics (satisfaction, retention, adoption) to inform decision-making.
- Use data to identify service improvement opportunities and mitigate risks.
- Develop reporting frameworks that provide visibility into team performance and client outcomes.
Requirements
- 10+ years of progressive leadership experience in healthcare account management, client services, or operations, with a strong focus on health systems
- Proven expertise in hospital operations, workflows, and purchasing or supply chain dynamics.
- Demonstrated ability to lead large service teams, ensuring operational consistency and service excellence.
- Strong experience driving client satisfaction, retention, and service delivery outcomes.
- Skilled at executive client engagement and managing escalations with professionalism.
- Data-driven decision-maker with experience applying client health metrics and performance analytics.
- Bachelor’s degree required; advanced degree in healthcare administration, business, or related field preferred.
Benefits
- Medical, Dental, and Vision insurance
- Basic and Supplemental Life Insurance options
- 401(k) retirement plans with company match
- Health Spending Accounts (HSA/FSA)
- Flexible time off and 11 paid holidays
- Family-building benefits, including Maternity, Adoption, and Parental Leave
- Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
- Wellness and Mental Health counseling services
- Concierge and work/life support resources
- Adoption Assistance Reimbursement
- Perks and discount programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient servicesoperations managementperformance measurementdata analysisreporting frameworksservice deliveryclient health metricsissue resolutionescalation management
Soft skills
leadershipclient engagementmentoringcollaborationinfluenceaccountabilitytransparencycommunicationproblem-solvingstrategic thinking
Certifications
Bachelor's degreeadvanced degree in healthcare administrationadvanced degree in business