Customer Support Agent – 1-3 Month Contract
Inkitt
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $30,000 - $55,000 per year
Job Level
Mid-LevelSenior
About the role
- As a member of our Customer Support team, provide world class written support to Galatea readers and CandyJar viewers
- Respond to customer inquiries via Zendesk, managing a volume of 100+ contacts per day while meeting our SLAs
- Act as an advocate for our customers, communicating their needs and problems cross-functionally throughout our org
- Independently navigate and solve routine customer issues using our internal tools, dashboards, and queries
- Escalate high priority issues to Product / Engineering teams via Slack and through daily meetings
- Draft and update articles for our Help Center to ensure that users have an option to resolve issues on their own
Requirements
- Experience in Customer Service, or customer-facing Retail / Hospitality
- Autonomous
- Bring solutions instead of problems
- Data driven
- Quick to action
- Looking for exponential career growth
- Have lots of fun building a generational AI x Entertainment company
Benefits
- 401k plan, designed to help you save for the future for US based employees
- Health benefits tailored to your needs, including medical, dental, and vision coverage for US based employees
- Professional coaching for everyone
- Team-building events, including our annual Tulum trip
- Unlimited access to our Galatea app and CandyJarTV app
- Unlimited budget for self-development books
- Charity donation of your choice at your one year anniversary
- Free lunch in office everyday
- Class Pass membership for US based employee and gym access for Berlin employees
- Dog friendly offices in San Francisco & Berlin
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
autonomousproblem-solvingdata-drivenquick to actioncustomer advocacy