Customer Support

• Through maximized platform utilization, deliver and maximize outcomes for aligned customers and their vendor(s).
• Drive insights and actions for reseller partners and vendors, identifying opportunities to increase usage of the Xvantage platform.
• Focus on a portfolio of customers or vendors to build a full solution and develop a comprehensive understanding of products and services.
• Stay up to date with industry trends and competitive offerings to position Ingram Micro as a trusted advisor.
• Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.
• Collaborate with sales team to identify customer needs and recommend suitable solutions.
• Proactively engage with customers to understand their challenges, goals, and requirements.

Customer Experience Representative

Associate Customer Support Rep, Vet

Customer Support Representative

Customer Care Specialist

Customer Experience Team Lead

Customer Experience Manager – Business Banking