Senior Service Engineer
Ingersoll Rand
full-time
Posted on:
Location Type: Office
Location: Bahadurgarh • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- To manage and respond timely on customer calls for assigned territory.
- Ensure the service call attendance and resolution at the site within the predefined timeline
- Independent execution of Installation/ commissioning, overhauling and Troubleshooting of Screw Pump /Booster & Blowers
- Supporting customers through technical and administrative activities
- Understanding customer needs and concerns/Providing a high level of customer service
- Preparing and submitting service reports/ Providing technical directions to the team.
- Providing the installation, operation and maintenance training to internal and external customers
- Participating in the training of new team members.
- Suggesting the adequate spare part for stocking at the site to minimize the machine downtime
- Supporting the Aftermarket spare sale team to maximize AMC coverage.
- Close coordination with the factory team to ensure timely availability of spares on site.
- Supporting spare sales and execution team for payment follow ups.
Requirements
- Diploma /bachelor’s degree ( Mechanical )
- Self-driven approach
- Good knowledge of the aftermarket (parts & service) within Air Compressors/ Vacuum Pumps, System & Vacuum Industry.
- Good Knowledge of Mechanical components/parts and working of each component.
- Decent knowledge of electrical control & instrumentation systems long with process knowledge of various industries, especially in the pharma sector.
- Fluent in English/Hindi Language
- Valid Passport and Driving License
- 70-80% travel across North India
Benefits
- Stock options (Employee Ownership Program) that align your interests with the company's success.
- Yearly performance-based bonus, rewarding your hard work and dedication.
- Leave Encashments
- Maternity/Paternity Leaves
- Employee Health covered under Medical, Group Term Life & Accident Insurance
- Employee Assistance Program
- Employee development with LinkedIn Learning
- Employee recognition via Awardco
- Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
installationcommissioningtroubleshootingmechanical componentselectrical control systemsinstrumentation systemscustomer serviceservice reportingspare parts managementtraining
Soft skills
self-drivencustomer needs understandingcommunicationteam coordinationproblem-solvingadministrative supporttraining and mentoring
Certifications
diploma in Mechanical Engineeringbachelor's degree in Mechanical Engineeringvalid passportdriving license