Senior Solutions Engineer
Infracost
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
AWSAzureCloud
About the role
- Know our customers: Infracost connects FinOps, Engineering, and Engineering Management, addressing their unique challenges and diverse backgrounds. Our goal is to deeply understand their needs and technical environments to help them tackle issues effectively with Infracost.
- Know our product: You’ll know the ins and outs of our product. You’ll know exactly which docs page has answers to customer questions; and if the docs can be improved, you’ll edit them. You represent the voice of the customer internally. Collaborate closely with product+engineering on the real-world usage of the product and represent prioritized feedback from the field.
- Lead PoCs and onboarding: Own the 3-week PoC process, guiding prospects through kickoffs, mid-point check-ins, and summaries. Manage onboarding for enterprise customers, driving smooth adoption across their teams and workflows.
- Build lasting relationships: Conduct account reviews, nudge customers to explore new features, and provide hands-on support during renewals or expansions.
- Support and collaborate: Handle support emails and private customer chats channels while collaborating with sales and engineering to deliver an exceptional customer experience.
Requirements
- Prior experience in pre or post-sales customer success or solutions engineering is required.
- Experience with AWS/Azure/Google Cloud, DevOps tools, Infrastructure-as-Code, CI/CD integrations is required.
- Experience of FinOps and working in a startup is beneficial.
Benefits
- Fully remote team
- Two meetups a year - last year we went to Croatia and Barcelona
- Employee-friendly equity terms, including a 10 year exercise window
- 401k matching (US)
- Health, dental, and vision insurance (US)
- 31 days paid leave per year (includes national holidays)
- 12 weeks paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
pre-sales customer successpost-sales customer successsolutions engineeringInfrastructure-as-CodeCI/CD integrations
Soft skills
customer relationship managementcollaborationcommunicationproblem-solvingleadership