Product Designer
VFX Financial
User Researcher
Informed Solutions
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Design and deliver user-centred digital services that make the world a healthier, safer, and more sustainable place.
- Shape user-centred services and influence research strategies across public-sector projects.
- Plan, conduct, moderate and analyse usability and user research sessions and rapidly turn insights into actionable design recommendations.
- Evaluate and monitor client experiences across multiple touchpoints and platforms, anticipating and addressing usability issues.
- Apply a wide range of qualitative and quantitative UX research methods (remote testing, heuristic evaluation, competitor analysis, surveys, IA activities).
- Collaborate with product owners, designers, developers and analysts to translate research findings into design solutions.
- Coordinate recruitment, logistics and external suppliers for user testing.
- Engage with senior stakeholders, influence project teams and mentor early-career colleagues while driving Informed's user-centred design capability.
Requirements
- Applying user-centred design principles at every stage of delivery, ensuring iterative, evidence-led development.
- Planning, conducting, moderating, and analysing user testing sessions, rapidly turning insights into actionable design recommendations.
- Evaluating and monitoring client experiences across multiple touchpoints and platforms, anticipating and addressing usability issues.
- Drawing on a wide range of UX research methods – from remote testing and heuristic evaluation to competitor analysis, surveys, and information architecture activities.
- Collaborating with product owners, designers, developers, and analysts to translate research findings into design solutions.
- Coordinating all aspects of user testing, including recruitment, logistics, and managing external suppliers.
- Demonstrable experience moderating one-to-one usability sessions, with training in interviewing techniques being highly desirable.
- Strong knowledge of UCD principles and best practices.
- Practical experience applying a variety of qualitative and quantitative UX research methods, with clear awareness of their strengths and limitations.
- Experience using commercial UX research tools.
- Ability to manage competing priorities in fast-paced, agile environments.
- Excellent planning, organisation, and time management skills.
- Meticulous attention to detail, with reliability and commitment to your role.
- Desirable: track record of delivering digital services aligned to recognised standards and design manuals (e.g. GDS).
- Desirable: experience working in a consultancy environment, ideally delivering government services.
- Desirable: strong awareness of accessibility standards and how to design and test services that are inclusive for all users.
- Desirable: experience in another area of user-centred design, such as UX/UI design, business analysis, or service design.
