User Researcher

• Design and deliver user-centred digital services that make the world a healthier, safer, and more sustainable place.
• Shape user-centred services and influence research strategies across public-sector projects.
• Plan, conduct, moderate and analyse usability and user research sessions and rapidly turn insights into actionable design recommendations.
• Evaluate and monitor client experiences across multiple touchpoints and platforms, anticipating and addressing usability issues.
• Apply a wide range of qualitative and quantitative UX research methods (remote testing, heuristic evaluation, competitor analysis, surveys, IA activities).
• Collaborate with product owners, designers, developers and analysts to translate research findings into design solutions.
• Coordinate recruitment, logistics and external suppliers for user testing.
• Engage with senior stakeholders, influence project teams and mentor early-career colleagues while driving Informed's user-centred design capability.

User Researcher

User Researcher

Senior UX Researcher

User Researcher – FTC

Lead User Researcher

User Researcher, Healthcare