Infobip

Customer Growth Executive

Infobip

full-time

Posted on:

Location Type: Hybrid

Location: Zagreb • 🇭🇷 Croatia

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Job Level

Mid-LevelSenior

About the role

  • Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
  • Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).
  • Coordinate different teams in order to best serve customer.
  • Understand client’s structure and processes around choosing/implementing new solutions.
  • Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
  • Work closely with Customer Success for existing and future SaaS business.
  • In cooperation with CPaaS Registrations, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
  • In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
  • Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
  • Power user, help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
  • Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
  • Update all activities regarding client engagements and opportunitiesn dedicated tools (SF).
  • Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.
  • Help mentor and onboard other team members and newcomers.
  • Have an excellent knowledge of Infobip products, platform, and relevant markets.
  • Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends.

Requirements

  • Proven experience managing clients and fostering long-term relationships
  • Strong understanding of client business processes and ability to align Infobip’s offerings to their needs
  • Excellent coordination skills, able to work across multiple teams and stakeholders effectively
  • Data-driven mindset with the ability to analyze trends and forecast business outcomes
  • Experience in SaaS environments and customer success or account management roles
  • Proactive and solutions-oriented, with a focus on continuous improvement.
Benefits
  • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
  • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
  • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
  • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
  • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
  • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaSdata analysistraffic forecastingaccount setuproute managementcontent filtrationfinancial collectionsgross profit analysisKPI managementcustomer feedback analysis
Soft skills
relationship managementcoordinationcommunicationproactive problem-solvingsolutions-orientedmentoringteam collaborationcustomer-centric mindsetcontinuous improvementstakeholder engagement