Infobip

Sales Development Representative

Infobip

full-time

Posted on:

Location Type: Hybrid

Location: Sarajevo • 🇧🇦 Bosnia and Herzegovina

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Job Level

Mid-LevelSenior

About the role

  • Managing Inbound leads of the region (receiving leads, replying super-fast and setting up meetings with Account Executives (A and B) or Mid Market AEs (C)
  • Take inbound phone calls, live chats, and respond to contact forms/inquiries to assess qualification of prospect or customers’ needs to the Infobip’s solutions
  • Identify customer segment and vertical and/or need early in discussion to route properly to the respective squad
  • Ensure proper qualification towards direct or indirect (partnership) business model
  • Consistently meet response time SLAs to Inbound Leads
  • Use class leading tools to verify information at both contact and account levels, completing any lead information gaps that may exist
  • Maintain contact sequences in Outreach always updated using the most adequate one based on the lead source and request
  • Responsible for updating the customer and prospect data base
  • Act as a pre-sales development checkpoint to ensure that leads are ready and qualified for further engagement
  • Work closely with colleagues to learn more about the Infobip platform and business development practices
  • Build and maintain extensive knowledge of how Infobip solves business challenges
  • Learn a disciplined, programmatic approach to campaign-based pipeline generation and marketing sales-ready lead qualification
  • Work closely with the Marketing team to drive continuous improvement in lead quality, conversion rates and pipeline generated
  • Provide ongoing feedback to the sales and marketing department for continuous process optimization
  • Use and maintain the Salesforce for data quality
  • Accept feedback and trainings to keep continuous development with Inside Sales Team Leader and peers

Requirements

  • Recently completed a Bachelor’s degree in Business, Marketing, Communications, or related field
  • Strong communication, organizational, and research skills
  • Ability to respond quickly and professionally to inbound leads across phone, email, and chat
  • Comfortable using or learning CRM and sales tools (e.g., Salesforce, Outreach)
  • Strong attention to detail for accurate lead qualification and data management
  • Proactive and eager to learn about sales development and SaaS/tech environments
Benefits
  • Flexible work arrangements
  • Employee Stock Ownership Plan (ESOP)
  • Competitive salary and rewards
  • Time off when it matters most
  • Internal mobility, mentorship, and global opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
lead qualificationdata managementpipeline generationsales developmentcustomer segmentation
Soft skills
communicationorganizationalresearchattention to detailproactive
Certifications
Bachelor’s degree in BusinessBachelor’s degree in MarketingBachelor’s degree in Communications