Infobip

Customer Support Engineer

Infobip

full-time

Posted on:

Location Type: Hybrid

Location: Beijing • 🇨🇳 China

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Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • Provide support for various customer inquiries and issues
  • Collaborate with technical teams to resolve technical problems
  • Act as a trusted advisor to clients, ensuring their needs are met
  • Analyze client requirements to provide the best solutions
  • Maintain records of customer interactions and solutions provided
  • Conduct training and presentations to clients about the service

Requirements

  • You have at least 3 years of experience in a 2nd level technical support role; technical account management and consulting experience is a plus
  • You have a wide range of interests and working experience in these technologies: SQL, programming logic, and computer networks
  • You really care about clients, looking to provide the best possible experience at all time
  • You have strong presentation skills and the ability to convey high-level concepts in a manner that is easily understood by clients
  • You know that being supportive is a mindset; it’s in your true nature to be equally supportive to both your clients and your colleagues
  • You are curious to learn how things work and what you can do to improve them
  • You are not afraid to dig deeper and use your analytic approach to solve technical problems
  • You have ability to operate effectively in a fast-paced environment with competing and shifting priorities
  • Solid organizational skills including attention to detail and patience
  • You communicate effectively to clients, partners, colleagues, and engineering teams alike in English and local language.
Benefits
  • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
  • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
  • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
  • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
  • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
  • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLprogramming logiccomputer networks
Soft skills
presentation skillsclient supportanalytical approachorganizational skillsattention to detaileffective communicationcuriosity to learnproblem-solving mindset