Infinitus Systems, Inc.

Implementation Analyst – Customer Enablement Specialist

Infinitus Systems, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Document client requirements and create and maintain technical specifications. Analyze client legacy data sets to understand the impact of the data on system design as needed.
  • Configure the Infinitus platform in response to requirements with a best-practices mentality. Leverage structured project delivery methodology.
  • Establish CSV-based, API-based and other standard-based integrations with client systems like Patient Relationship Management and Electronic Medical Records etc.
  • Support QA, client UAT, and launch processes.
  • Provide support in client meetings by leveraging in-depth knowledge of our platform capabilities.
  • Partner with client and internal teammates to resolve technical issues/inquiries.
  • Act as our first line of support, owning resolution and client communication.
  • Manage multiple client implementations concurrently

Requirements

  • 3 to 5 years of relevant software system implementation or configuration experience.
  • Education: BA/BS, with evidence of technical experience or equivalent work experience.
  • Customer obsessed, with passion for helping our clients and ultimately, their patients.
  • Great problem-solver. Ability to understand, synthesize, and translate between business problems and technical concepts.
  • Attention to detail, with an eye for quality and excellence.
  • Clear communicator. Strong written and verbal communication skills and experience addressing clients in meetings and over email.
  • Lightning-fast learner and desire for continuous learning, proactively driving initiatives for improvement.
  • Thrive in a high-growth, fast-paced environment. Ability to work independently on low to medium complexity assignments, prioritizing and managing time effectively.
  • Knowledge or experience in the healthcare industry.
  • Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable).
  • Applied experience with APIs and healthcare integrations is required
  • Experience with Salesforce, Mulesoft, FHIR, and X12 Standards is recommended
Benefits
  • Competitive salary, equity, and 401(k)
  • Wellness stipend & great benefits (medical, dental, vision)
  • Generous PTO & parental leave
  • Bi-annual offsites & a collaborative, mission-driven culture
  • Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (*Bay Area Positions only)*

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
software system implementationconfiguration experienceAPI integrationsCSV-based integrationstechnical specificationsdata analysisproject delivery methodologyquality assurance (QA)user acceptance testing (UAT)problem-solving
Soft skills
customer obsessionattention to detailclear communicationstrong written communicationstrong verbal communicationinterpersonal skillsfast learnerindependent worktime managementinitiative for improvement