SAP IS-U CS Consultant, Customer Service
Inetum
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇸 Iceland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Join Inetum's SAP Business Line team
- Team recognition and a customer-focused environment
Requirements
- Strong knowledge of CIC0 commercial processes – Customer Interaction Center (IS‑U CS)
- Experience in defining and supporting adaptations of business processes – CIC0 – Customer Interaction Center (IS‑U CS)
- Experience providing functional support for the design and implementation of SMS dispatch processes within CIC0 business processes
- Experience defining and supporting process improvement developments (IS‑U CS/PM – Customer Services / Plant Maintenance)
- Experience with Technical Service Orders (IS‑U CS/PM – Customer Services / Plant Maintenance)
- Experience supporting teams in equipment review processes (Device Maintenance via service orders integrated with AMI - Advanced Metering Infrastructure)
- Functional knowledge of SAP CRM for Utilities
- Experience with customer service processes, contract management, service orders, and customer interactions
- Proficiency in the integration between SAP CRM and SAP IS‑U, especially in Customer Interaction Center (CIC) scenarios
- Ability to analyze and resolve CRM process issues related to contracts, notifications, and master data
- End-user support and follow-up on incidents and improvements
Benefits
- Dynamic and inclusive work environment
- Diversity and collaboration
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CIC0 commercial processesbusiness process adaptationSMS dispatch processesprocess improvement developmentsTechnical Service Ordersequipment review processesSAP CRM for Utilitiescustomer service processescontract managementintegration between SAP CRM and SAP IS-U
Soft skills
customer-focusedteam recognitionanalytical skillsproblem-solvingend-user support