Customer Support

• Provide responsive technical support to internal users, ensuring prompt resolution of hardware, software, and networking issues.
• Configure, deploy, and manage corporate desktops, laptops, and mobile devices for new and existing employees.
• Administer and maintain core IT systems including Active Directory, DNS, and enterprise collaboration tools (e.g., Microsoft 365, Teams, etc.).
• Manage device lifecycle tasks such as imaging, patching, updates, asset tracking, and security compliance.
• Support remote employees with VPN, hardware, and connectivity troubleshooting.
• Collaborate with the Platform Engineering team to maintain and optimize endpoint security tools and IT processes.
• Document technical procedures, maintain knowledge bases, and contribute to process improvements.
• Assist in onboarding and offboarding activities including user account provisioning and equipment setup/returns.
• Participate in scheduled on-call rotation to support critical IT incidents or escalations.
• Assist in annual security and compliance initiatives, including audits and user training.

Desktop Support Specialist

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate

Customer Service Representative