InductiveHealth Informatics

Desktop Support Specialist

InductiveHealth Informatics

full-time

Posted on:

Location Type: Remote

Location: Remote • Colorado • 🇺🇸 United States

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Salary

💰 $55,000 - $75,000 per year

Job Level

JuniorMid-Level

Tech Stack

DNSTCP/IP

About the role

  • Provide responsive technical support to internal users, ensuring prompt resolution of hardware, software, and networking issues.
  • Configure, deploy, and manage corporate desktops, laptops, and mobile devices for new and existing employees.
  • Administer and maintain core IT systems including Active Directory, DNS, and enterprise collaboration tools (e.g., Microsoft 365, Teams, etc.).
  • Manage device lifecycle tasks such as imaging, patching, updates, asset tracking, and security compliance.
  • Support remote employees with VPN, hardware, and connectivity troubleshooting.
  • Collaborate with the Platform Engineering team to maintain and optimize endpoint security tools and IT processes.
  • Document technical procedures, maintain knowledge bases, and contribute to process improvements.
  • Assist in onboarding and offboarding activities including user account provisioning and equipment setup/returns.
  • Participate in scheduled on-call rotation to support critical IT incidents or escalations.
  • Assist in annual security and compliance initiatives, including audits and user training.

Requirements

  • 2+ years of professional experience in IT support, desktop support, or help desk role.
  • Strong knowledge of Microsoft Windows 10/11 OS and Office 365 applications.
  • Experience with Active Directory user and group administration.
  • Hands-on experience with desktop/laptop imaging and deployment tools.
  • Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Strong problem-solving and troubleshooting skills.
  • Excellent verbal and written communication and customer-service skills.
  • Ability to work independently in a remote environment and prioritize tasks effectively.
  • Strong customer service orientation and ability to build positive relationships at all levels.
  • Self-starter with a commitment to quality and continuous improvement.
  • Ability to communicate complex technical issues in a simple and clear manner.
  • Willingness to learn and grow in a dynamic and evolving technical environment.
  • Highly organized with strong attention to detail.
Benefits
  • Virtual first, remote organization and culture
  • Flexible Paid Time Off (PTO)
  • 401(k) retirement plan with corporate matching
  • Medical, prescription, vision, and dental coverage (multiple plans based on your needs)
  • Short Term and Long Term Disability (for employee)
  • Life Insurance (for employee)
  • New Team Member support for home office setup

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT supportdesktop supporthelp deskMicrosoft Windows 10Microsoft Windows 11Office 365Active Directorydesktop imagingdesktop deploymentnetworking concepts
Soft skills
problem-solvingtroubleshootingverbal communicationwritten communicationcustomer serviceindependent worktask prioritizationrelationship buildingself-starterattention to detail