IT Support

• Setting up and maintaining workstations and software for new and existing staff
• Training new peers and Junior IT Support Specialists
• Providing break-fix support for desktops and OS
• Providing support for desktop applications and software
• Providing support for system devices such as printers, mobile phones and tablets
• Researching and implementing new technology to help IT run smoothly and efficiently
• Adding, updating, or disabling user accounts, password resets in Active Directory
• Responsible for the inventory of hardware and software system
• Troubleshooting technical problems with network connections
• Escalating issues unable to be resolved to the Tier IV IT Support Specialist

IT Support Specialist III

IT Engineer – Contract

Associate Help Desk Technician

IT Support Specialist

IT Helpdesk Analyst

IT Help Desk Support I