Manager

• Lead and manage the Aftercare department, ensure effective and efficient operations.
• Oversee and manage the aftercare process to ensure an excellent customer experience after move-in.
• Go through the defects, warranties, and repair timelines with customers and manage their expectation.
• Budget management, ensuring all spend is accurate and justified.
• Manage complaints and be the main point of contact when these are escalated within the Development team.
• Log, track and co-ordinate reported defects within the DLP. Maintaining accurate records of all interactions on relevant systems.
• Work closely with contractors organising meeting to make sure defects are being properly managed.
• Produce regular reports on aftercare performance, defect trends, and recurring issues.
• Report and monitor key performance indicators such as response times, resolution times, and customer satisfaction.
• Contribute to initiatives that improve customer experience and reduce warranty claims.
• Keep up with latest industry changes and legislation
• Implement new systems within the department and embed the processes.
• Conduct inspections on newly constructed properties to quality check these ensuring good property marketing.
• Conduct home visits assess, review and discuss defects or complaints made by customers in more detail and bring them to a satisfactory resolution.

Aftercare Manager

Care Manager

Health & Safety Manager