• Provide support and consulting to international existing customers for implemented SAP applications and associated business processes
• Analyze customer requirements and specify, implement, and coordinate program and interface modifications
• Handle customer inquiries according to ITIL-based support processes and agreed Service Level Agreements (SLAs)
• Support the further development of SAP IS-OIL solutions through professional consulting, testing, and quality assurance
• Provide 2nd-level support for SAP products under the SAP partner agreement, working closely with SAP and internal development teams
• Handover implementation projects to the support organization

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