Customer Care Specialist
Illumina
full-time
Posted on:
Location Type: Hybrid
Location: Eindhoven • 🇳🇱 Netherlands
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Manage customer and field service engineer interactions for order management, order processing, dispatch, and shipment tracking
- Assist in responding to customer or field service engineer inquiries by email & phone
- Build productive collaborative working relationships with Technical Support, Finance, Sales, logistics, Field Service & Support
- Perform order backlog management for service contracts, billable service orders, loaners, replacements, and parts orders
- Investigate and perform cancellation and credit and rebill requests
Requirements
- Previous office based experience is essential
- Excellent commercial skills
- Ability to understand and/or deploy key internal business processes
- Able to utilise commercial tools (e.g., CRM, SAP, Quickbase, Tableau)
- Fluent in English language with the addition of any other European language skills being highly preferred
Benefits
- Employee Resource Groups (ERG) that deliver career development experiences
- Support for social responsibility initiatives
- Inclusive environment for all employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementorder processingdispatchshipment trackingorder backlog managementcancellation requestscredit requestsrebill requests
Soft skills
collaborative working relationshipscustomer servicecommunication skillscommercial skills