IKNOWHOW SA

Technical Project Manager

IKNOWHOW SA

full-time

Posted on:

Location Type: Hybrid

Location: Marousi • 🇬🇷 Greece

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Job Level

Mid-LevelSenior

Tech Stack

ERPPMPServiceNow

About the role

  • Consolidates, reviews, and evaluates demand requests on a recurring basis so that a unified and transparent IT Demand Backlog is maintained.
  • Applies clear and agreed prioritization criteria (impact, urgency, etc.) according to ELVAL’s IT Prioritization Framework.
  • Facilitates Demand Review Boards / Steering Committees, presenting recommendations and supporting decision-making.
  • Monitors each demand item through its full lifecycle until handover to IT delivery teams.
  • Performs initial scoping and preliminary analysis to validate business needs and expected outcomes together with the Demand requestor(s).
  • Analyses existing business processes, identifies gaps, collects and documents them in high-level Business Requirements Documents.
  • Defines initial acceptance criteria and high-level user stories to support estimation and planning.
  • Collaborates with Technical Leads to assess feasibility, constraints, and alignment.
  • Serves as the focal point for IT demand intake and prioritization topics.
  • Builds a trusted relationship with Business Units, ensuring a good understanding of their objectives and challenges. Communicates clearly about timelines, prioritization decisions, dependencies, and IT resource limitations. Sets realistic expectations and promotes transparency between business and IT stakeholders.
  • Supports the IT governance framework by maintaining KPIs, dashboards, and reporting mechanisms.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 5 years of experience in roles such as IT Business Analyst, IT Project Manager or Demand Manager.
  • Proven experience managing demand pipelines with multiple stakeholders.
  • Experience in ERP, SAP, SAP S/4HANA, MOM/MES, Planning & Scheduling projects is highly desirable.
  • Exposure to agile / hybrid delivery environments.
  • Strong understanding of IT systems, architecture and technical terminology.
  • Hands-on experience with demand/project management tools such as ServiceNow is highly desirable.
  • Competence in Business Analysis & Modelling Techniques such as UML/BPMN.
  • Certifications such as CBAP (Certified Business Analysis Professional) or PMP (Project Management Professional) are nice-to-have.
Benefits
  • Attractive salary package based on experience and qualifications
  • A modern workspace in Athens, with remote work flexibility
  • Career development and growth opportunities through a structured Job Grade System
  • Continuous learning opportunities, including personalized training seminars and access to cutting-edge technologies
  • A stable and enjoyable working environment within an international and highly skilled team

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Business AnalysisBusiness Modelling TechniquesUMLBPMNDemand ManagementProject ManagementIT SystemsTechnical TerminologyERPSAP S/4HANA
Soft skills
CommunicationCollaborationRelationship BuildingPrioritizationDecision-MakingExpectation ManagementTransparencyStakeholder ManagementAnalytical ThinkingProblem Solving
Certifications
CBAPPMP