Operations

• Specializes in hotel operations that include supporting all current initiatives and policies across the organization.
• Investigate booking and content distribution issues and other barriers to revenue generation when reported by hotels, IHG personnel, or travel industry customers.
• Create informational resources for the purpose of providing tools that can be easily accessed by hotel staff, owners, management companies and internal partners allowing the facilitation of self-service support.
• Responsible for supporting and trouble shooting distribution errors, rate parity, revenue and systems management.
• Frontline support and triage of significant operational impacts caused by large scale natural disasters in the AMER Region.
• Provide accurate and timely responses to inquiries placed by both internal and external partners needing assistance with the IHG Ecosystem of departments, applications, and initiatives.
• Complete special projects as required.

Consultant, Franchise Operations Support – Japanese Language Required

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