Manager

• Account manage a group of existing IGD customers
• Build and nurture strong relationships, serving as the primary point of contact for all account-related matters
• Meet agreed financial targets, selling IGD’s full range of online insight and consulting solutions
• Deliver outstanding levels of customer service, working closely with the wider Sales and Consulting team
• Reporting into the Business Unit Leader, these include commercial and financial delivery of agreed renewal revenue targets for assigned accounts
• Ongoing development of assigned accounts to agreed service levels
• Drive new business and consulting opportunities within your client base, as well as upgrading current contracts
• Accurate forecasting, sales projection and pipeline management
• Customer support and management of ongoing engagement with regular meaningful communications to ensure retention and enhance value for customers
• Present IGD services via online demos and face-to-face meetings
• Provide high quality customer feedback to support product development
• Develop strong customer relationships to effectively upsell and cross-sell other IGD products and services which meets customer needs

Customer Manager

Incident and Problem Manager

Medical Education Manager