Salesforce Business Analyst
IDEXX
full-time
Posted on:
Location Type: Hybrid
Location: Maine • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $100,000 per year
Job Level
Mid-LevelSenior
About the role
- Analyze business goals and processes to identify opportunities for CRM optimization.
- Translate complex business requirements into clear, actionable user stories and solution designs.
- Lead or support projects from discovery through impact analysis, delivery, collaborating with product owners, developers, trainers, and change leaders.
- Evaluate and recommend improvements to existing Salesforce functionality and integrations.
- Serve as a liaison between business users and technical teams, ensuring alignment and clarity throughout the project lifecycle.
- Operate within the Customer Relationship Management Product team as a liaison between the business and development teams.
- Ensure system quality and industry best practice is maintained.
- Work closely with cross-functional teams and stakeholders to identify user requirements and seek opportunities to support critical business strategies and improve business process.
- Translate business processes or concepts into technical requirements (and vice versa).
- Define functional and non-functional requirements based on the needs of the users and review requirements and feature designs with users to validate feature improvements and strategy.
- Draft detailed requirements & user stories and partner with process improvement specialists on current and future state process mappings.
- Perform detailed analysis on processes & systems leading with business stakeholder & user need.
- Partner with the technology team on Agile ceremonies, developing solutions, and full execution.
Requirements
- Bachelor's degree, advanced degree in technology or business preferred.
- Salesforce CRM systems or business knowledge is significant plus.
- Sales and CPQ Business knowledge is significant plus.
- Ability to manage and prioritize across multiple initiatives.
- Ability to lead cross-functional teams in a matrix environment.
- Ability to lead and influence without authority.
- Highly driven by innovation.
- Effective written and oral communication skills.
- Positivity, Curiosity, Adaptability and Patience.
- The courage to learn and try new things.
Benefits
- Health / Dental / Vision Benefits
- Day-One 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM optimizationuser storiessolution designsimpact analysisSalesforce functionalityfunctional requirementsnon-functional requirementsprocess mappingAgile methodologiesbusiness analysis
Soft skills
leadershipcommunicationcollaborationprioritizationinfluence without authorityinnovationadaptabilitycuriositypositivitypatience
Certifications
Bachelor's degreeadvanced degree in technologyadvanced degree in business