Veterinary Technician Technologist, Field Support Representative
IDEXX
full-time
Posted on:
Location Type: Hybrid
Location: Edmonton • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$27 per hour
Job Level
Mid-LevelSenior
About the role
- Teach veterinarians how to make the best use of veterinary diagnostic machines and troubleshoot technical issues
- Manage schedule based on customer needs while focusing on professional development
- Collaborate with Field Sales Representatives and Customer Support to maintain customer accounts
- Install and train clinic staff on IDEXX Analyzers
- Provide onsite technical support during critical customer need visits
- Visit customers in the field daily, adjusting schedule as necessary for events and emergency practices
Requirements
- Experience as a Registered Veterinary Technologist (RVT) or equivalent is considered a strong asset
- Minimum of three (3) years veterinary clinic experience with a training and/or leadership background strongly preferred
- Effective communication and collaboration skills
- Ability to build strong customer and peer partnerships
- Capacity to plan and prioritize work in a dynamic environment
- Effective listening skills to discover customer needs
- Comfort with learning and using technology such as computers, tablets, and Smartphones
- Computer networking experience is a plus!
Benefits
- Day-One On the job training and career advancement opportunities (experience NOT required)
- Additional benefits including but not limited to financial support
- pet insurance
- mental health resources
- volunteer paid days off
- foundation donation matching
- and much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
veterinary diagnostic machinestroubleshootingtrainingtechnical supportcomputer networking
Soft skills
effective communicationcollaborationcustomer partnershipplanningprioritizationlistening
Certifications
Registered Veterinary Technologist (RVT)