Process Owner Manager
IDC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $93,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Define and own the process -- establish scope, objectives, and performance metrics
- Design and document end-to-end process workflows, roles, and responsibilities
- Monitor process performance using KPIs and dashboards; identify gaps and improvement opportunities
- Drive continuous improvement through Lean, Six Sigma, or other methodologies
- Ensure compliance with organizational policies, regulatory requirements, and quality standards
- Collaborate with stakeholders (e.g., business units, IT, quality, compliance) to ensure process alignment and integration
- Manage process changes, including communication, training, and documentation updates
- Facilitate root-cause analysis and corrective action planning for process issues
- Serve as the subject matter expert (SME) for the assigned process(es)
- Report on process performance and improvement initiatives to leadership
Requirements
- 5-10 years of process improvement experience managing or improving business processes
- Bachelor's degree in a related field (MBA or advanced degree preferred)
- Excellent communication, facilitation, stakeholder management and leadership skills
- In-depth knowledge of industry trends, best practices, and emerging technologies
- Exceptional problem-solving and analytical abilities
- Proven success where transformation or change initiatives are long lived / sustainable in the desired changes and impact
- Certification in or practical experience with process improvement frameworks (Lean, Six Sigma, Agile)
- Familiarity with project management approaches, tools, and phases of the project lifecycle
- Proficiency in Process documentation tools such as Visio
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementbusiness process managementKPI monitoringroot-cause analysisLean methodologySix SigmaAgileprocess documentationanalytical abilitiesperformance metrics
Soft skills
communicationfacilitationstakeholder managementleadershipproblem-solvingcollaborationtrainingdocumentation managementchange managementsubject matter expertise
Certifications
Lean certificationSix Sigma certificationAgile certification