Customer Support

• Provides administrative assistance to the Claims team
• Prints benefit and claim notices and prepares for mailing
• Follows communication guidelines when handling different topics
• Identifies the needs of customers and direct calls to appropriate team members or departments
• Answers phone calls from customers in a professional manner and responds to inquiries
• Provides callers with basic claim information and payment status
• Collects W9 forms from vendors to process payments
• Reviews medical bills for potential new losses, required corrections, and/or assigns to existing claims
• Pays bills as needed
• Manages group email account and processes requests
• Provides backup assistance to claims support teams
• Performs responsibilities required in branch offices as needed
• Provides front desk reception and associated administrative responsibilities
• Orders office supplies
• Reserves/books conference rooms and sets up offices/workstations for new employees
• Manages incoming and outgoing mail and packages
• Maintains printers and Pitney Bowes (or similar) mail machines

Claims Support Representative

Analyst, CB Customer Experience

Student Support Specialist