Operations

• Create RFPs, bid solicitation, evaluation, selection and contract negotiation and management of Expo operational vendors including official services contractor, venue, safety inspection, security, and more.
• Work with the global sales team to maximize exhibit space and determine placement of show floor services such as concessions, lounge, seating areas, and show offices.
• Primary contact for exhibitors after they have contracted booth space.
• Develop exhibitor communications including bulletins, service guides, required forms, and training webinars.
• Oversee the production of meeting specifications, master schedules, team manuals.
• Review and approve exhibitor booth layouts to ensure compliance with show guidelines.
• Manage an exhibitor sustainability program and other Expo sustainability measures.
• Manage the exhibitor guest program including monitoring and sending codes.
• Work with global operations team on the signage plan and gather relevant information for the signage production.
• Work closely with the registration team on building of hte online registration sites and providing customer service support to exhibitors once system is launched.
• Manage operations expenses for the Expo.
• Update the website with relevant attendee and exhibitor information including the on-site information page.
• Manage process of post-event survey creation, distribution, aggregation, and reporting.
• Create procedures for exhibitor-appointed contractors and mechanism for submission of required documents and approval.
• Provide superior customer service and responsiveness to exhibitors and attendees from around the world.
• Assist the IAAPA EMEA team with regional events, as needed.
• Provide support to IAAPA Middle East Sales in reference to sales materials, floor plan development, and exhibitor communications.
• Support the IAAPA EMEA Membership team in developing and delivering members areas / features at the Expo.
• Oversee the fulfillment of Expo sponsorship deliverables in conjunction with sponsorship team and other operations team members.
• Liaise with the operations counterparts in Asia and North America to support other IAAPA Expos.
• Work collaboratively with other departments in the development and production of IAAPA Expo Middle East.
• Manage staff shipments to/from IAAPA Expo Middle East.
• Assist Director of Operations, EMEA with the trade show operations for all EMEA Trade Summits and Expos including all operational duties noted above.
• Works collaboratively with other departments in the development, production and marketing of events and programs.
• Support the EMEA team on other regional events, as needed.
• Establish/maintain relationships with contacts at prospective destinations and venues for upcoming IAAPA events, conferences or meetings, both domestic and international.
• Some travel within the EMEA region.
• Meet or exceed IAAPA’s and department’s customer service standards in all interactions, both internal and external.
• Provide oversight and accountability to multiple programs in various stages of the program lifecycle.
• Evaluate program deadlines, budgets and activities.
• Other duties as assigned by Director, Expo Operations, EMEA.

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