Business Process Lead – Aftermarket
Husqvarna Group
full-time
Posted on:
Location Type: Hybrid
Location: Jonsered • 🇸🇪 Sweden
Visit company websiteJob Level
Senior
Tech Stack
ERP
About the role
- Lead process mapping and analysis efforts to understand current state processes, identify gaps, inefficiencies, and areas for improvement in aftermarket and service businesses
- Provide process leadership and support to project management, develop policies, procedures, and standards based on Aftermarket and Services operations
- Develop detailed process documentation, including process maps, SOPs, and business requirements documents
- Lead change projects, developing and implementing various ERP solutions and business processes
- Collaborate with cross-functional teams to design and implement optimized business processes that drive efficiency and effectiveness
- Identify and analyze opportunities for improvement of existing processes to increase efficiency and customer satisfaction
- Collaborate with various stakeholders to design and implement effective aftermarket and service processes within the ERP system
- Ensure the right training, resources, and tools for effective work.
Requirements
- Extensive experience in aftermarket and service operations within a product-oriented company
- Proven track record in best practices and process optimization
- Training and experience in project management, change management, implementation of aftermarket and service processes, and systems management is considered a plus.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process mappingprocess analysisprocess documentationSOPsbusiness requirementsERP solutionsprocess optimizationchange managementproject management
Soft skills
leadershipcollaborationcommunicationstakeholder engagement