HungerRush

Customer Success Manager

HungerRush

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Act as the primary point of contact for assigned accounts
  • Identify upselling opportunities within the current customer portfolio
  • Deliver tailored success plans using data-driven insights
  • Monitor account health through product usage metrics and initiate outreach based on key triggers
  • Collaborate with executive sponsors to influence renewal outcomes across your portfolio
  • Identify early warning signs of disengagement or churn risk and take proactive action to mitigate and restore customer health
  • Partner with Sales and Marketing to align on messaging and develop segment-specific engagement strategies
  • Work with Support and Product teams to surface and resolve recurring customer challenges

Requirements

  • 2 – 4 years in Customer Success, Account Management, or a consultative customer-facing role
  • Proven ability to manage a portfolio of accounts with a focus on relationship growth, retention, and satisfaction
  • Excellent communication, presentation, and facilitation skills
  • Comfort using data to drive recommendations and demonstrate business impact
  • Strong organizational, project management and time management abilities
  • Experience with CRM systems (e.g., Salesforce)
  • SaaS or restaurant technology experience
  • Familiarity with POS systems and value-added services (marketing, delivery, loyalty, etc.)
  • Bachelor’s Degree or equivalent professional experience
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data-driven insightsaccount managementrelationship growthcustomer retentioncustomer satisfactionproject managementtime managementCRM systemsSaaSPOS systems
Soft skills
communication skillspresentation skillsfacilitation skillsorganizational skillsproactive actioncollaborationinfluencecustomer engagement strategiesproblem-solvingcustomer health monitoring