Call Center Representative
Humana
full-time
Posted on:
Location Type: Remote
Location: Remote • Louisiana • 🇺🇸 United States
Visit company websiteSalary
💰 $39,000 - $49,400 per year
Job Level
JuniorMid-Level
About the role
- Addresses customer needs including complex benefit questions
- Records details of inquiries, comments, or complaints
- Escalates unresolved and pending customer grievances
- Supports Medicaid Outbound Call Campaign efforts by conducting outreach calls to members
- Works within defined parameters to identify work expectations
Requirements
- 2+ years of customer service experience
- Must reside in the state of Louisiana
- Demonstrated experience with providing exceptional customer service and attention to details while listening on calls
- Prior experience managing multiple or competing priorities
- Prior experience effectively communicating with customers verbally
- Must be able to accurately and completely document member needs during calls
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceattention to detailcommunicationproblem-solvingmultitasking