Designer

• partners with IT leaders and associates to identify and address performance and knowledge gaps through strategic learning solutions
• designs, delivers, and scales impactful learning experiences that build skills across the IT organization’s associates
• develops content, collaborates with SMEs and stakeholders at all levels, through executives to drive continuous improvement and measurable outcomes
• influences departmental strategy, makes decisions on moderately complex to complex issues, and performs work without direction
• designs and develops engaging, learner-centered experiences that drive performance and skill development
• collaborates with SMEs to analyze learning needs, write effective learning objectives, and create instructional materials including storyboards, scripts, performance support tools, mobile learning, and manuals
• tracks and analyzes the training programs' effectiveness by examining learner's satisfaction levels, proficiency testing, and job performance improvement
• provides instruction and guidance to Facilitators
• selects and uses appropriate learning technologies to support development and delivery (Articulate, Vyond, Cornerstone on Demand, etc.) and collaborative tools to facilitate learning

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