Humana

Administration Coordinator

Humana

full-time

Posted on:

Location Type: Remote

Location: Remote • Ohio • 🇺🇸 United States

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Salary

💰 $40,000 - $52,300 per year

Job Level

Mid-LevelSenior

About the role

  • Take inbound calls to engage members and/or providers to verify clinical information, typically 30-50 calls daily.
  • Handle customer inquiries both telephonically and by fax
  • Learn how to maneuver our process flow to effectively handle customer requests
  • Provide excellence customer service to our customers
  • Document all call information according to standard operating procedures and attach clinical information when necessary
  • Use multiple systems, therefore the ability to maneuver multiple systems at one time is vital.
  • Identify and escalate issues
  • Use your skills to make an impact

Requirements

  • Prior customer service and/or call center experience
  • Proficiency in Microsoft Office applications, including Word and Excel
  • Excellent verbal and written communication skills
  • Ability to multitask within several computer systems while on the phone
  • Aptitude for quickly learning and navigating new technology systems and applications
  • Typing skills
  • Proficient utilizing electronic medical record and documentation programs (preferred)
  • Proficient and/or experience with medical terminology and/or ICD-10 codes (preferred)
  • Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization (preferred)
Benefits
  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft OfficeWordExceltyping skillselectronic medical recorddocumentation programsICD-10 codesUtilization ReviewPrior Authorization
Soft skills
customer serviceverbal communicationwritten communicationmultitaskingproblem-solvingadaptabilityattention to detail