Forward Deployed Product Manager
Nash
Support Representative, Tier One
Hudl
full-time
Posted on:
Location Type: Hybrid
Location: Lincoln • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $39,000 per year
Job Level
Mid-LevelSenior
About the role
- Work directly with users, answering questions via phone, email and online chats as first point of contact
- Deliver game-changing support experiences for coaches, directors, analysts, athletes and fans
- Help teams and athletes win by ensuring clients know how to use Hudl effectively
- Troubleshoot technical issues and elevate complex problems when necessary
- Empathize with users and respond with creative solutions
- Collaborate with team members and use CRM systems to document and resolve issues
Requirements
- Empathy. You can easily put yourself in someone else's shoes to find them the best solution
- Eager. You want to work directly with our users to help them achieve their goals
- Communication skills. Able to relay solutions with a clear approach and a human touch via email and phone, ensuring issues with varying degrees of technical complexity are resolved or elevated
- Flexible. Show composure and resilience in a dynamic and demanding environment
- Based out of Hudl headquarters in Lincoln, Nebraska or willing to relocate; able to work 3 days per week in office at headquarters
- Nice-to-have: Customer service experience
- Nice-to-have: Technical know-how; hands-on experience working with tech and guiding users through troubleshooting processes
- Nice-to-have: Team-oriented; ability to collaborate with coworkers to research and resolve technical issues
- Nice-to-have: Experience using a CRM system (Salesforce, Zendesk, etc.)
Benefits
- Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more)
- Guarantee autonomy. Open, honest culture and agency to try new ideas
- Encourage career growth. Tons of resources and opportunities for professional development
- Provide an environment to help you succeed. We’ll provide the tech stack and hardware to do your best work
- Support your mental and physical health. Employee Assistance Program, employee resource groups and fitness partner Peerfit
- Cover your medical insurance. Multiple plans including vision, dental, fertility healthcare and family forming benefits
- Contribute to your 401(K). We’ll match up to 4% of your own contribution
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supportcustomer service
Soft skills
empathycommunicationflexibilitycollaborationproblem-solving
