Manager

• Responsible for supporting delivery and senior delivery manager in managing a portfolio of customers and optimisations/enhancements against a set of customer-agreed operational and financial targets.
• Provide support in planning, resourcing, direction, focus, communication and results on behalf of the Delivery team in Optimisation projects.
• Ensure that all assigned small, medium and large Optimisations are delivered to customers on time and within budget.
• Ensure that all invoicing is completed to a timely and accurate standard.
• Use the MSFT DevOps application to capture all ongoing tasks and updates internally.
• Carry out additional duties as may occur from time to time as instructed and agreed by the Managed Services Team Lead.
• Ensure timely completion of internal process and requirements as per the Company Handbook.
• Ensure any concerns around quality of deliverables are captured and escalated.
• Lead regular alignment calls with delivery teams for progress updates.
• Complete real-time reporting for use with team colleagues, customers and Senior Management.
• Be available as a point of contact for optimisations projects where required.

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