Manager

• The Manager of End User Services will report to the Director of Digital Workplace Technologies and provide the progressive leadership and vision needed to support HP’s technologies that flawlessly serve our customers daily.
• The leadership provided by the successful candidate will create industry-leading IT services that directly support end users.
• The Manager of End User Services role within this team is to guarantee operational excellence by managing the services that support HP’s worldwide end users, ensuring strategic direction, modernizing efforts, and maintaining operational reliability and performance.
• Understanding the End User Tools and the value it brings to the company and allowing the right mix of automation, monitoring, and analytics is core to the role.
• Sustaining growth relationships and ensuring accountability with vendors is also vital.
• Deliver on HP Inc.’s strategic objectives to transform IT Infrastructure and Operations into an innovative, agile, and lean organization providing end-user services.
• Build and lead a globally dispersed team.
• Vendor management.
• Create strategic and tactical operations, resource plans, goals, and organizational priorities based on business and IT roadmap.
• Champion continuous improvements and incremental improvements in the end user space.
• Develops strategic and tactical plans for operations and resources, setting goals and priorities for the End User Services division aligned with the broader business and IT strategies and functional aims.
• Collaborate with strategic choice of partners to provide operational and financial excellence.
• Driving modernization efforts to reduce technical debt, improve operational stability, and enhance user experiences.
• Work closely with multi-team technical resources, engineering managers, and other stakeholders to ensure systems function within SLA and that outages are dealt with rapidly and effectively.

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