Contact Center Executive, German
Hotelbeds
full-time
Posted on:
Location Type: Office
Location: Mallorca • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide excellent customer service
- Attend clients’ queries via phone and email, being proactive, courteous, and helpful.
- Ensure all requests, issues, and complaints are resolved promptly and accurately per policies and guidelines
- Promote goodwill when dealing with clients and internal teams to maintain strong relationships and client loyalty
- Identify and suggest improvement opportunities during daily work
- Negotiate appropriate compensation, refunds, and solutions
Requirements
- Fluency in English and German (written and spoken)
- Spanish language knowledge is an advantage
- Flexibility to support Global Support team members as required
- Excellent time management skills and ability to work under pressure in a fast-paced environment
- Strong communication and negotiation skills
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceproactivecourteoushelpfulproblem-solvingrelationship managementnegotiationtime managementcommunicationflexibility