Customer Support

• Deliver world-class customer support through phone, chat, and email to resolve technical and procedural inquiries.
• Be a trusted advisor to Key Administrators and Institutional Admins, helping educate them on the Honorlock platform, features, and best practices to ensure a seamless proctoring experience.
• Diagnose and resolve issues related to software, browsers, and operating systems (Windows, macOS, ChromeOS).
• Perform triage and escalate complex issues, working in partnership with specialized support and engineering teams.
• Participate in product testing to improve platform functionality and customer experience.
• Assist with training AI models to drive efficiencies within support and proctoring.

Support Specialist II

Scholarship Programs Support Specialist

Bilingual Customer Service Desk Agent – English, Spanish

Advanced Application Support Specialist

Healthcare Customer Service Representative

Customer Service Support Representative – Client Billing