Customer Success Manager

• Own the full customer lifecycle—onboarding, activation, adoption, growth
• Define and execute value roadmaps for every account
• Operate as a strategic partner across marketing, sales, and revenue teams
• Proactively surface insights and opportunities to help customers expand their use of the platform
• Track, measure, and prove ROI relentlessly
• Move seamlessly across Enterprise, Mid-Market, and SMB segments
• Work cross-functionally to eliminate friction and solve hard problems fast
• Act as the voice of the customer

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